In a market with defaults like Salesforce and Google, and a competitor led by a well-connected former Salesforce CEO, Zhang says Decagon cannot rely on relationships. He attributes its big-deal wins to a product that empowers customers to build and own their AI.

“and yet we're winning a lot of these big deals. And so the only way we can do that is through product.”

Listen to the episode Episode Sales process & deals Link to this Report a problem