OpenTable works with a third-party voice AI provider so diners who phone a restaurant can book with an AI agent, while still being able to reach a person. Listen
Fogel describes a three-way arrangement among the restaurant, OpenTable and a voice AI company. When his wife calls a restaurant, an AI takes the reservation. He says restaurants don't want to pay staff to answer phones, and callers who prefer a human can still speak to one.
“So it's a three -way type thing with the restaurateur us OpenTable”
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