She wants to stitch every customer's touchpoints across marketing, sales, support calls and quarterly success reviews, which currently exist only in pockets. She also plans to bring the same friction-removal focus to post-sales support, where Justworks is an early adopter of an AI tool and has made deflection gains. She noted the AI-native support platform market is moving fast.

“I'm excited about this concept of customer 360.”

Listen to the episode Episode Retention & customer success Link to this Report a problem