Advantive had every leadership team member commit to a personal AI task for a quarter; Nerad chose an external agentic AI course. Listen
In Q2 of the prior year, Advantive's leadership team each chose an AI task to take on in Q3. Nerad went beyond the internal AI 101 training and took an outside course on agentic AI. Her reason was to work through the steps herself rather than rely only on prompts and agents others had built.
“when the entire leadership team we said what. AI task are you going to take on every individual in Q3”
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From Owning Retention & Standardizing CS Across 17 Acquisitions ft. Rebecca Nerad (Advantive).