Operators said

AI

Keith Peiris sees the LLM's role in forecasting as surfacing insight, such as which deals were on the cusp because of missing features or competition, not doing the arithmetic. Listen

Keith separates the deterministic numbers, which are handled in code, from the qualitative insight LLMs add. His example is looking past last quarter's closed count to ask how many deals nearly closed or slipped because of missing features or competitors.

“how many of them were sort of on the cusp of actually being able to close because of missing features, your competition and so forth.”

From CRM As A Business World Model: The Future For GTM Teams? | Keith Peiris, CEO @ Lightfield.