Garrett expects Brex to need changes in post-sale work, such as broader ecosystem conversations, to raise NRR by a further 10 to 30 points over the next couple of years. Listen
He said Brex has increased NRR a lot in the last couple of years, but that what it did before probably will not get it to a further increase. He presented the changes he described as examples of what would be needed. The figure is his stated ambition, not a forecast of results.
“if we want to go increase NRR by another 10, 20, 30 points in the next couple of years”
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From 2 Months of Revenue in 8 Days: How Brex's CRO Fixes What Breaks at Scale ft. Garrett Marker (Brex).