Telemetry signals may soon let teams spot customer risk a year in advance, rather than three or nine months ahead. Listen
He said CS has promised to catch churn early for 10 to 15 years, but he thinks it is now becoming possible because the technology is here. He said teams can pick up signals from telemetry and do analysis in minutes instead of hours. This was his stated expectation for the next 12 months rather than a result he had already measured.
“It's really becoming possible right like you can pick up on signals using telemetry Not three months not nine months a year in advance”
From Headless AI vs. CSP: Where CS Insights Should Live ft. Mark Vovsi (Proofpoint).