Pay half of commission at contract signature and half when the customer reaches the leading retention indicator Listen
Mark offers this as a comp plan structure. He says he does not know Miro's leading indicator, so the example is hypothetical. He frames the aim as short-term focus at the point of sale while aligning the plan with customer value.
“Hey, you get paid half your commission when you, they signed the contract and half the commission when the lead indicator of retention occurs.”
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From There Is No Post-Sales in SaaS w/ Sangeeta Chakraborty (CRO, Miro).