A host expects Salesforce to face many more competitors, which he says will sharply reduce its pricing power, though he does not expect companies to build their own CRMs. Listen
The speaker says the cost of generating software has fallen so low that there will be 10 times more competitors to Salesforce, even though he does not think people will spin up their own CRM to replace it. He says this will dramatically reduce the pricing power and leverage Salesforce has with customers. Another host said he was not sure that was true.
“But there are going to be 10 times more competitors to Salesforce. And so the pricing power and leverage that Salesforce has with their customers is going to dramatically fall.”
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From Top Investor: AI Killed Most Moats. These 4 Still Work | Liz Christo, Partner @ Stage 2 Capital.