Systems of record will lose pricing power as accessing data becomes less critical, though Sam did not expect them to disappear. Listen
Sam Jacobs said database and system-of-record vendors like Workday face pressure because accessing the data will no longer be the critical thing, so they will have less leverage. He said the core premise was that customers rarely switch, and that this is now less certain, while software as a category will keep growing around the agentic layer.
“therefore they will have less pricing power and less leverage”
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