Operators said

Pricing & packaging

Complex modern pricing models break the billing and quoting software they were built on. Listen

He lists early renewals, expansions, multi-year deals and more SKUs as making pricing very complex, and says consumption-based SKUs are hard to build on existing software, using Glean's consumption SKU as an example. He says the problem exists on both the billing side and the quoting side. The company he is incubating plans to start with AI configure-price-quote and then build out billing and contract lifecycle management.

“the software that these things were built on is not designed for a world where”

From Why We’re Only Using 1% of AI | Glean CEO Arvind Jain.