Operators said

Strategy & market

Fully agentic SMB sales is not yet working for a company selling to mom-and-pop restaurants, and its agentic experiment has had mediocre success so far. Listen

Kyle said these customers did not go to college and struggle to get on a Google Meet, so the BDR has to help them with that step. He said massive companies already run fully self-serve motions at the bottom of the market, and that AI makes that experience better and may push it further up market.

“So we're trying to to give an agentic experience for the bottom of the market with like uh mediocre success so far.”

From E65: Inside Our AI Sales Stack - Kyle Norton | CRO @ Owner.com.